Top 10 2020 Compact Premium SUVs by Customer Satisfaction
As it has done for decades, every year J.D. Power surveys thousands of verified vehicle owners to understand their experiences with their recently acquired vehicles during the first 90 days of ownership. The information gathered in this effort forms the basis of three benchmark auto industry studies. In this post, we examine one of them — the annual J.D. Power Automotive Performance, Execution and Layout (APEAL) Study.
The APEAL results offer a telling look at car owners' opinions regarding the design, performance, safety, usability, comfort, and perceived quality of their vehicles. The mountain of detailed data enables J.D. Power researchers to create an index that allows quick comparison between models. Both the overall index score and the model's ranking in its category offer pertinent information on the vehicles that best satisfy their owners in areas consumers care about. In APEAL the higher the index score, the better the model delivers overall customer satisfaction.
Here we profile the 10 highest-rated 2020 compact premium SUVs in customer satisfaction, based completely on the opinions of the consumers who own them. The models are listed in order by APEAL index score with the highest-ranking vehicle at the top and the rest in descending order. The average index score for this segment is 856.