Top 5 2020 Midsize Premium SUVs by Customer Satisfaction

Jack R. Nerad | Jul 22, 2020

Every year, J.D. Power uses information gained from thousands of verified vehicle owners to index how well the vehicles on the American market perform in giving their owners positive experiences. The detailed information car owners provide at the completion of their first 90 days of ownership forms the basis of three industry benchmark studies. One of them is APEAL, the annual Automotive Performance, Execution and Layout Study that measures how much owners like their vehicles. 

2020 Land Rover Range Rover Velar Blue Front Quarter

In the APEAL Study, the detailed information gathered about each vehicle is combined into an index that enables the ranking of every vehicle for which there is a sufficient sample. In the APEAL Index, a higher number is a more positive result. The higher the number, the better the vehicle is in satisfying its owners. Vehicles that rank highest on the APEAL index do the best job of pleasing their owners in areas related to customer satisfaction. 

In this article, we profile the five highest-rated 2020 midsize premium SUVs for customer satisfaction according to the consumers who own them. The models are listed in rank order with the most satisfying vehicle listed first and the others in descending order. The average index score for the segment is 858.

1. 2020 Land Rover Range Rover Velar – Highest Midsize Premium SUV in Customer Satisfaction According to Consumers! - Find the best Land Rover deals!

The 2020 Land Rover Range Rover Velar is a 5-passenger midsize SUV that combines high style with legendary Land Rover go-anywhere capabilities. While the svelte crossover would be an appropriate conveyance to attend a Broadway opening or a ballet, it is equally at home in the bush where its all-wheel-drive, sophisticated suspension, and innovative electronic driving aids show their mettle. Inside, the Velar has an interior of understated elegance. Under the hood are a variety of engine choices including a 247-horsepower 2.0-liter 4-cylinder, 340-hp and 380-hp versions of a 3.0-liter V-6, and a 550-hp 5.0-liter V-8.

The APEAL index score for the 2020 Land Rover Range Rover Velar is 876, and the Velar receives an APEAL award in the Midsize Premium SUV Segment. 

2. 2020 Cadillac XT5 - Find the best Cadillac deals!

The 2020 Cadillac XT5 receives several changes including some styling enhancements, a revised grille, and the addition of a new engine option. This Cadillac also gets a new 237-hp turbocharged 2.0-liter 4-cylinder supplements the carryover 310-hp 3.6-liter V-6. Both are teamed with a new 9-speed automatic transmission, and front-drive and all-wheel-drive are available on Luxury and Premium trims while the Sport trim is available only with all-wheel-drive.

The APEAL index score for the 2020 Cadillac XT5 is 872. 

3. 2020 Lincoln Nautilus - Find the best Lincoln deals!

The 2020 Lincoln Nautilus is a premium midsize SUV that offers a roomy, well-conceived cabin and controls specifically designed not to overwhelm. It offers two engine choices — a 250-hp turbocharged 2.0-liter 4-cylinder and an optional 335-hp twin-turbocharged 2.7-liter V-6 that turns this Lincoln into a bit of a hot rod. Both engines are mated to 8-speed automatic transmissions, and front-wheel drive is standard while all-wheel drive is available on all three trim levels. The top-level Black Label trim is available only with all-wheel-drive.

The APEAL index score for the 2020 Lincoln Nautilus is 871. 

4. 2020 Lexus RX - Find the best Lexus deals!

The 2020 Lexus RX is the continuation of one of the most popular luxury SUVs of all time. This Lexus midsize crossover seats five or seven people, and three trim levels are available — base, F Sport and F Sport Performance. Front-drive and all-wheel-drive versions are offered across the board. The RX 350 versions are powered by a 295-hp 3.5-liter V-6, while the RX 450h hybrid models offer 308 hp and superior fuel economy. Changes for the 2020 model year include a new touchscreen infotainment system with integrated Apple CarPlay and Android Auto.

The APEAL index score for the 2020 Lexus RX is 868. 

5. 2020 Lexus GX - Find the best Lexus deals!

Unlike the Lexus RX, which is a pavement-friendly crossover, the Lexus GX midsize SUV is a traditional body-on-frame vehicle built for rugged travel. For 2020 the GX is spruced up with some exterior appearance changes, most notably a new rendition of the Lexus "spindle" grille. Under the hood is a 301-hp 4.6-liter V-8 backed by a 6-speed automatic, and all 2020 GXs are equipped with 4-wheel-drive. Among the burgeoning list of midsize premium SUVs, the GX is one of the most off-road capable.

The APEAL index score for the Lexus GX is 855.

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